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Casino Secrets
By Larry Mak
Casino Q & A
Q: I put a slot ticket for $210 in my shirt pocket, and somehow it fell out and got lost. Is there anything you can do
when you lose a ticket?
A: The first thing to remember is that a ticket is not just an ordinary piece of paper. It’s a piece of paper with a
unique serial number and whose history is stored in a casino’s central computer. The casino can tell the amount of
a ticket, when it was issued, on which machine, and when it was redeemed.
If you lose a ticket, report the loss to the cashier’s cage as soon as possible. The casino may be able to find the
ticket’s serial number by using your players club card. If not, you’ll have to tell the cage which machine issued the
ticket, the dollar amount, and approximate time. The casino’s “eye in the sky” will clearly show who was playing the
machine at that time.
If someone hasn’t redeemed the ticket, it will be invalidated and a new one issued to you. Once a ticket has been
invalidated, it will be rejected by every machine on the slot floor.
Now should you find a lost ticket, take it at once to the cashier’s cage. Don’t play it off or try to redeem it. Turning in
a lost ticket is what you would want someone to do if you had lost it. It’s a moral obligation and then some. For
example, if the rightful owner of a lost ticket reports its loss and someone tries to redeem it, the cage might alert
casino security to possible ticket theft—a serious crime. And being considered a suspected thief could prove
embarrassing.
Bottom line: Report a lost or found ticket to the cashier’s cage as quickly as possible.
Q: How long is the average playing session at a slot machine?
A: In an Internet poll of slot machine players, 22 percent of respondents said they played an average of one to two
hours. Twenty-five percent said their playing sessions lasted more than five hours. A few admitted to playing 10 to
14 hours.
The marathon players said their reason for playing so long was to cram as much playing time as possible into their
casino visit. Or they simply got caught up in the game and lost all track of time.
Smart slot players keep their playing sessions short—say, an hour or two, with a short break every hour. And since
casinos don’t have clocks, bring your own.
Q: How do you go about reserving a slot machine while you take a break?
A: Most casinos will hold a slot for you while you go to the restroom or take a break for whatever reason. Just ask a
slot attendant to reserve your machine and give them a specific time when you’ll return